My Police Check

A 100% online and ACIC accredited service.
Woman on laptop

How to apply for My Police Check

  • Complete the Online Application Form

    You will need to fill in details such as all names you have been known by, 10 years of residential address history, date and place of birth and contact details.

  • Upload ID

    You will need access to a mobile device with a camera to upload 100 points of Identification Documents.

  • Pay

    Payment can be made by credit card or PayPal.

  • Receive your National Police Certificate

    Processing time for an AFP National Police Check issued by the Australian Federal Police is approximately 15 business days.

Woman on lounge using laptop

Online Police Check - Is it Secure?

My Police Check is powered by InfoTrack, an accredited Australian Criminal Intelligence Commission’s (ACIC) National Police Checking Service (NPCS) provider, that can submit 100% online National Police Checks.

You simply complete our online form, upload your identification documents and wait for the police clearance certificate to be emailed to you.

You can find out how police checks work here: How Police Checks Work.

Once lodged with ACIC, most police checks are returned within the hour, but ACIC does allow for up to ten days processing on some police checks. 

Why use < My Police Check?

Through InfoTrack we also offer business solutions that will allow your organisation to process criminal history checks more efficiently, with all the costs captured in a single invoice.

Fast Turn-Around

We understand the need for a fast turnaround. The majority of the results are returned within 1-2 business days after the application has been submitted.

Why use My Police Check?

Fast Turn-Around

We understand the need for a fast turnaround. The majority of the results are returned within 1-2 business days after the application has been submitted.

Australia-Wide Search

We have access to disclosable police history information from all Australian police jurisdictions.


Mobile Friendly

Whether you're on your mobile, tablet or computer, My Police Check provides a seamless ordering experience.


ACIC Accredited

We are powered by InfoTrack, an Australian Criminal Intelligence Commission (ACIC) accredited provider of national police checks.

No Account Required

Complete a criminal history check without creating an account. Simply fill out the form and we will email you the result.

Secure Process

My Police Check is a secure online platform for conducting criminal history checks.

 

My Police Check - What States are Covered?

Our National Police Checks are available across all Australian states:
  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

Why are Criminal History Checks Important?

You don’t want to be subject to crime within an organisation. If you have been asked to complete a criminal history check, it’s a good sign that the organisation values their culture and is striving to protect their staff.

Preventing Internal Crime

Almost 50% of economic crime against a company is committed by internal parties.

Preserving Reputation

57% of lawyers believe reputational damage is the gravest consequence of internal crime. 

(2017 Lawyers Weekly and InfoTrack Survey) 

Protecting Against Theft

69% of organisations have experienced theft, the most common type of economic crime. 
(2016 PwC Global Economic Crime Survey)

My Police Check FAQ

A criminal history check is a National Police search and involves identifying and releasing any relevant Australian Federal Police (AFP) information subject to relevant spent convictions, non-disclosure legislation and information release policies. This check can only be undertaken with the informed consent of the person being checked. 

The process involves:

  • searching a central index containing the names of persons of interest to police;
  • referring possible match(es) to the relevant police services for evaluation of their records; and
  • issuing a National Police Check report
Criminal history checks serve to protect an organisation’s employees, productivity, performance, resources, clients, culture and reputation. By carrying out these checks, an Organisation is showing due diligence and care. It exemplifies that the company values their reputation, team culture and clients. When a criminal history check is included in a company’s pre-employment screening, you can feel assured that safety is a top priority at your potential workplace.

A National Police Check contains a summary of a person’s history information in Australia. This includes all findings of guilt unless spent. Whether a finding is spent will depend on state and federal legislation, but generally, a spent finding is a criminal offence older than 5 years if convicted as a child, or an offence older than 10 years in any other case.

This Certificate is current as of the date of issue. As it is a point in time check, there is no associated validity period. It is at the employer’s discretion to regulate what period of time a check is valid.

In our experience, 70% of cases in the National Police Certificate will be received within 1 hour after submitting the application. On some occasions though, the check may take up to 10 business days to be returned. If this happens, it may be because the application has been flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a review process that is undertaken where each of Australia’s police agencies are consulted to resolve the match. Your Application can only be processed once you have submitted all of your valid documents (signed Informed Consent Form and four identity documents).

No, the Working With Children (WWC) Check and a Criminal History Check are different certificates.

You must be over 16 years of age to order a National Police Check. However, anyone under the age of 18 years must have the consent of a parent, guardian or legal representative.

Other than checks for police investigation/prosecution purposes, no one is permitted to check another person’s police record without their consent.

  • Signed Informed Consent
  • Four identity documents 

ACIC provide three categories of identity documents and a list of the documents acceptable under each category. We are required to sight at least:

  • one commencement of identity document
  • one primary use in the community document
  • two secondary use in the community documents.

InfoTrack, as an Accredited Body, is required to sight identity documents:

  • locally, by sighting an original presented by the applicant in-person
  • remotely, by sighting a copy of each document submitted by the applicant through the post or by email.

Local sighting is face-to-face with an original document and the corresponding applicant. Remote sighting is digital/electronic and may include:

  • email
  • webcam
  • skype (facetime)
  • video conferencing
  • upload documents on online forms

Commencement of identity documents
  1. full Australian birth certificate (not an extract or birth card)
  2. current Australian passport (not expired)
  3. Australian visa current at time of entry to Australia as a resident or tourist
  4. ImmiCard issued by Immigration and Border Protection that enables the cardholder to prove their visa and/or migration status and enroll in services
  5. certificate of identity issued by Foreign Affairs and Trade to refugees and non-Australian citizens for entry to Australia
  6. document of identity issued by Foreign Affairs and Trade to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
  7. certificate of evidence of resident status.

Primary use in the community document
  1. current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
  2. Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  3. current passport issued by a country other than Australia with a valid entry stamp or visa
  4. current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  5. current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
  6. for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.

Secondary use in the community documents
  1. certificate of identity issued by Foreign Affairs and Trade
  2. document of identity issued by Foreign Affairs and Trade
  3. convention travel document secondary (United Nations) issued by Foreign Affairs and Trade
  4. foreign government issued documents (for example, drivers licence)
  5. Medicare card
  6. enrolment with the Australian Electoral Commission
  7. security guard or crowd control photo licence
  8. evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
  9. consular photo identity card issued by Foreign Affairs and Trade
  10. photo identity card issued to an officer by a police force
  11. photo identity card issued by the Australian Defence Force
  12. photo identity card issued by the Australian Government or a state or territory government
  13. Aviation Security Identification Card
  14. Maritime Security Identification card
  15. credit reference check
  16. Australian tertiary student photo identity document
  17. Australian secondary student photo identity document
  18. certified academic transcript from an Australian university
  19. trusted referees report
  20. bank card
  21. credit card

No one is permitted to check another person’s police record without that person’s consent. Individuals have the right to privacy and freedom from discrimination. The relevant legislation is Charter of Human Rights and Responsibilities 2006, Privacy and Data Protection Act 2014: Organisations, Australian Human Rights Commission Act 1986 (Cth) and the Australian Human Rights Commission Regulations 1989 (Cth).

If you have a criminal record, you are legally obligated to let your potential employer know. However, your employer should give you the opportunity to address your criminal record and explain the circumstances surrounding any convictions. Each case should be decided in its individual context in relation to the position, the organisation’s policies and any applicable anti-discrimination guidelines. Factors that you and your employer may consider include:

  • Your age at the time of the offence
  • How recent the offence occurred
  • Whether there is a pattern of reoffending
  • The seriousness of the offence and its relationship to the specific job
  • The sentence imposed by the courts
  • Evidence of rehabilitation including subsequent work experience and character references.

If you believe the results on your criminal history check to be incorrect, and you would like to raise a dispute claim , you can complete an online dispute form to start the dispute process. It is important to note that disputes can only be raised for one of the following reasons:

  • The police information released does not belong to you
  • Part of the police information does not belong to you
  • The police information belongs to the you, but the details are inaccurate;
  • The police information belongs to you, but should not have been released.

There is no set turn around time for disputes to be resolved, however we will confirm receipt of the dispute within 72 business hours of your request and provide updates as they become available.