Criminal History Check

A Criminal History Check  contains a summary of a person’s police history information in Australia. This includes all findings of guilt unless spent. Whether a finding is spent will depend on state and federal legislation, but generally, a spent finding is a criminal offence older than 5 years if convicted as a child, or an offence older than 10 years in any other case.

Once you purchase a criminal history check, you will be sent an email containing instructions on how to complete the check as well as a login to access the check and view its status. Once all the required documents have been submitted, they are manually reviewed by our police check team.
If your documents are accepted, your police check is then sent to the ACIC (the Australian Criminal Intelligence Commission) for processing.

Your Criminal History Check result is current as of the date of issue. As it is a point in time check, there is no associated validity period. It is at the employer’s discretion to regulate what period of time a check is valid.

We need to ensure that all documents provided are legitimate and that the person conducting the search is who they say they are. Since NCCHCs contain sensitive personal information, great care is taken to ensure the security and accuracy of each check, and a manual process is currently the best method of achieving this.

No, the Working With Children (WWC) Check and a Criminal History Check are different. Unfortunately we do not provide WWC certificates through our platform.

ACIC provides three categories of identity documents and a list of the documents acceptable under each category. We are required to sight at least:

• One commencement of identity document
• One primary use in the community document
• Two secondary use in the community documents

InfoTrack, as an Accredited Body, is required to sight identity documents either locally, by sighting an original presented by the applicant in person, or remotely, by sighting a copy of each document submitted by the applicant through the post or by email.

A. Commencement of identity documents (1x)

• Full Australian birth certificate (not an extract or birth card)
• Current Australian passport (not expired)
• Australian visa current at time of entry to Australia as a resident or tourist
• ImmiCard issued by Immigration and Border Protection that enables the cardholder to prove their visa and/or migration status and enrol in services
• Certificate of identity issued by Foreign Affairs and Trade to refugees and non-Australian citizens for entry to Australia
• Document of identity issued by Foreign Affairs and Trade to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
• Certificate of evidence of resident status

B. Primary use in the community document (1x)

• Current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
• Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
• Current passport issued by a country other than Australia with a valid entry stamp or visa
• Current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
• Current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
• For persons under 18 years of age with no other primary use in community documents, a current student identification card with a signature or photo

C. Secondary use in the community documents (2x)

• Bank card
• Credit card
• Medicare card
• Evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
• Australian tertiary student photo identity document
• Australian secondary student photo identity document
• Certified academic transcript from an Australian university
• Photo identity card issued to an officer by a police force
• Photo identity card issued by the Australian Defence Force
• Photo identity card issued by the Australian Government or a state or territory government
• Certificate of identity issued by Foreign Affairs and Trade
• Document of identity issued by Foreign Affairs and Trade
• Convention travel document secondary (United Nations) issued by Foreign Affairs and Trade
• Foreign government issued documents (for example, drivers licence)
• Enrolment with the Australian Electoral Commission
• Security guard or crowd control photo licence
• Consular photo identity card issued by Foreign Affairs and Trade
• Aviation Security Identification Card
• Maritime Security Identification Card
• Credit reference check
• Trusted referees report

70% of checks are returned within 1 hour of ordering, however can take up to 15 business days. It can take longer in some circumstances depending on the nature of the check or if the application has been flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a review process undertaken where each of Australia’s police agencies are consulted to resolve the match. Your application can only be processed once you have submitted all valid documents (signed Informed Consent Form and four identity documents).

You must be over 16 years of age to order an NCCHC. However, anyone under the age of 18 years must have the consent of a parent, guardian or legal representative.

Other than checks for police investigation/prosecution purposes, no one is permitted to check another person’s police record without their consent.

If you have a criminal record, you are legally obligated to let your potential employer know. However, your employer should give you the opportunity to address your criminal record and explain the circumstances surrounding any convictions. Each case should be decided in its individual context in relation to the position, the organisation’s policies and any applicable anti-discrimination guidelines. Factors that you and your employer may consider include:

• Your age at the time of the offence
• How recent the offence occurred
• Whether there is a pattern of reoffending
• The seriousness of the offence and its relationship to the specific job
• The sentence imposed by the courts
• Evidence of rehabilitation including subsequent work experience and character references.

If you believe the results on your criminal history check to be incorrect, and you would like to raise a dispute claim , you can complete an online dispute form to start the dispute process. It is important to note that disputes can only be raised for one of the following reasons:

• The police information released does not belong to you
• Part of the police information does not belong to you
• The police information belongs to the you, but the details are inaccurate;
• The police information belongs to you, but should not have been released.

There is no set turn around time for disputes to be resolved, however we will confirm receipt of the dispute within 72 business hours of your request and provide updates as they become available.

Sometimes the National Police Checking Service (NPCS) may experience delays in processing your check. Unfortunately we are unable to expedite the process and can only provide the results once they are returned by the ACIC.